Key Insights:
- Coinbase has struggled with service outages and missing balances, damaging its reputation among users.
- The company continues to receive complaints about poor customer service and ongoing technical issues.
- Despite setbacks, Coinbase reassures users that their funds remain secure.
Coinbase users have already complained about a number of events related to the disappearance of balances, incorrect prices of assets, and disruptions in services.
The exchange has realized that these issues exist, with some of the problems being credited to the glitches of the third parties.
As a reaction, Coinbase promised people that no money is missing and that they will also look into the matter.
It is not the first in a list of problems that have afflicted the popular platform, and this casts doubt on the reliability of the platform.
Users Experience Missing Balances and Price Inaccuracies
On January 20, 2026, Coinbase clients started reporting account anomalies, some witnessing account balances and wrongly priced assets.
The crypto exchange states that these problems were also caused by a glitch of a third party and were aggravated by unstable network problems.
With complaints being received in large numbers, Coinbase resorted to social media to assure its customers that their money was safe despite the technical troubles.
Due to a third party issue, some users may be experiencing incorrect or missing balances and incorrect price quotes for assets on Base. Our team is monitoring this situation and will provide an update shortly. Your funds are safe.
— Coinbase Support (@CoinbaseSupport) January 21, 2026
The vulnerable users were the ones who communicated with the Base network and the Ronin blockchain of Coinbase.
The Coinbase status page proved that there are users who have been unable to transfer money or see their balance.
Nevertheless, the exchange also assured its users that the glitch had no impact on core functions, including purchasing, selling, and withdrawing funds in fiat.
Although the technical problems on the Base net and Ronin were later resolved, some problems were still there.
Coinbase customers in places such as the Philippines complained of intermittent downtimes, yet they could still access it using other networks.
Coinbase committed to fixing the issues as soon as possible and updating as more information would emerge.
Coinbase Faces Repeat Outages and Complaints
The problems experienced in January were not isolated, as their services were disrupted in a bigger trend.
In 2024 and 2025 a set of comparable events impacted a large number of users. As an example, Coinbase was forced to manage a large-scale outage of AWS in December 2025, which caused the delays of deposits, withdrawals, and trades.
The occurrence was a component of a broader outage that affected some enterprises that used the US-East-1 zone of AWS.
Coinbase confessed that the outage caused the system lag and a failure of a variety of services, such as transfers, withdrawals, and market data.
The platform had a hard time getting back, and the total downtime was 3 hours and 17 minutes. Service came back, but numerous users got irritated by the recurring glitches.
Following the crash after that outage, Coinbase received a lot of complaints, several of which referred to poor customer service.
The company claimed that since 2016 more than 11,000 complaints were made against the company by the Federal Trade Commission and the Consumer Financial Protection Bureau.
The majority of such complaints had to do with problems in dealing with customer support at Coinbase, which could further hurt its reputation.
Coinbase’s Ongoing Troubles with Technical Issues
Coinbase has also had technical problems even after the AWS outage.
On 2nd February, 2024, a large number of users had issues accessing their accounts, and some of them even had a balance of zero on their dashboards.
Coinbase realized the problem and advised its users to visit its status page to get updates.
Although this case was also solved, the mere occurrence of such cases has cast doubts on the capability of Coinbase to provide a stable platform to its clients.
Some people have cast doubt on how well-built the infrastructure of Coinbase is after the constant service disruptions of the platform.
Customers still have their doubts as the company tries to address these problems.
The future of Coinbase as one of the most popular exchanges in the crypto world will probably be determined by its answer to these current issues.
